Staff, Product Manager - Identity

Twilio is hiring a Staff Product Manager to scale its core identity product and deliver secure, developer-first identity experiences. The role shapes authentication, authorization, and emerging agentic and non-human identity products, while partnering with product and engineering leadership to develop customer-facing features and product direction.

Responsibilities:

• Design product capabilities for Identity platform on Twilio—building new products that help our customers’ secure their applications for both agentic and human identity use cases
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap to deliver on these capabilities
• Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives
• Operate with deep product ownership: author PRFAQs, product requirement docs, collaborate closely with engineering and design to bring these ideas to life, and enable our go-to-market teams to help our customs solve their challenges leveraging our products
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers
• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers value

Requirements:

• 5+ years experience in product management or 2+ years in product management and 3+ years in an engineering role
• Experience in building deeply technical products and/or products for developers
• Bachelor in Computer Science, Engineering, or equivalent practical experience required
• Strong technical, analytical, and UI/UX design understanding
• Excellent written and verbal communication skills
• Experience in identity and access management
• Experience building developer tools or SDKs
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life