Senior Manager, Project Management – Provider Adoption & Onboarding

CVS Health is hiring a Senior Manager to advance provider onboarding and adoption readiness across Interoperability priorities. The role leads cross-functional project execution, partners with Network and other teams, and improves coordination and processes across provider adoption and onboarding initiatives.

Responsibilities:

• Lead project management of provider adoption and onboarding requests and initiatives across multiple workstreams, including planning, status tracking, timelines, documentation, and follow-through
• Partner with Network teams, leadership, and cross-functional stakeholders to improve coordination, support process improvement, and strengthen alignment across Provider Adoption and Onboarding efforts
• Build strong working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans
• Support strategic Network initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program
• Lead tracking and coordination across key initiatives, including project planning, status reporting, timelines, risks, dependencies, action items, documentation, and materials that support execution and leadership visibility
• Identify process gaps and coordination pain points and recommend improvements that strengthen operational effectiveness and support future growth

Requirements:

• 6+ years of experience in project management, program management, provider operations, onboarding, or related functions
• 2+ years partnering with payors scaling large health implementations
• Strong partnership, collaboration, communication, negotiation, and relationship management skills across providers, Network, internal business partners, and senior leaders
• Experience supporting cross-functional initiatives with multiple stakeholders, competing priorities, and operational follow-through
• Experience creating and coordinating workflows or operational processes that improve execution and visibility
• Strong organizational, communication, and problem-solving skills, including process improvement and navigating ambiguity
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry
• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support
• Experience in healthcare, insurance, healthcare consulting, Interoperability, onboarding, or related areas
• Bachelor's degree or equivalent combination of education and relevant experience
• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP) with a combination of other relevant experience
• Bachelor's degree in business, healthcare administration, health information management, public health, or a related field