Product Manager

John Hancock, part of Manulife, is hiring a Product Manager for its U.S. Retirement business. The role owns feature-level roadmaps and outcomes for digital experiences and retirement-platform capabilities, leading discovery, delivery, launch readiness, and continuous improvement.

Responsibilities:

• Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features
• Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations
• Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs
• Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs
• Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements
• Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity
• Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs
• Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness
• Build alignment on product direction through clear problem framing and evidence-based recommendations
• Communicate roadmap priorities, risks, decisions, trade-offs, and outcomes to business and technical stakeholders

Requirements:

• 5+ years of experience demonstrating strong product judgment, communication, and influence, along with demonstrated digital/software product-management and delivery skills
• Bachelor's degree and 5+ years of relevant product management experience
• Strong understanding of the software product lifecycle and agile delivery (SAFe preferred), including discovery, feature roadmaps, requirements, solution validation, launch, and iteration
• Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures
• Excellent interpersonal, motivational, influencing and relationship-building skills
• Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise
• Demonstrated ability to lead product work across engineering, design, Product Owners, and business partners, influencing decisions and resolving trade-offs without direct reporting authority
• Strategic thinking and ability to adapt plans based on competing product needs, dependencies, and uncertainty while maintaining the foundational commitments to product outcomes
• Ability to work under pressure to meet key deadlines
• relevant retirement services and recordkeeping domain experience preferred
• (SAFe preferred)