Specialist III - Product Management

Florida Blue is seeking a Specialist III to support management of its product portfolio as a subject-matter expert and workflow point of contact. The role serves as a technical analyst for the Product Management team, supporting product performance, lifecycle management, market response, and cross-functional coordination.

Responsibilities:

• Execute/support SLAs with internal business partners seeking product insight / direction
• Delivers routine analysis to facilitate understanding of product performance, provide input to the competitiveness process, which includes proposing issue solutions, recommendations and the creation of cross – functional decision memos that require sign off from Product, Legal, Actuarial, Compliance, Service Care, Pharmacy and others at times
• Responsible for supporting the transition of products from development to management and helps with issue resolution for all products post implementation launch
• Support Product Management analysis, enrollment and pricing trends to support, lead and manage product performance and life cycle management
• Accountable for competitor trend reporting, analysis and cross functional coordination for timely effective market response decisions
• Provide support, oversight and communication of market and segment needs
• Perform, support and collaborate with stakeholders on initiatives that support retention, enrollment, network and forecasting
• Develops and maintains strong business relationships, and is skilled in leading, facilitating productive team meetings
• Skilled in identifying stakeholders, and is effective in driving collaboration and clarity around key objectives and producing appropriate communication documents
• Develop, support and implement effective product management policies and procedures
• Work with cross-functional team to ensure technical, operational and sales dependencies are achieved within sales, financial and operational goals
• Perform, support and collaborate with stakeholders on initiatives that support retention, enrollment, network and forecasting
• Lead/support communication/training plans in coordination with segment corporate strategy
• Support vendor management as appropriate
• Support sales and other internal training on new products / products in the market as appropriate

Requirements:

• 3+ years related work experience in Product design/management
• Related Bachelor's degree or additional related equivalent work experience
• Strong quantitative and qualitative analysis skills
• Broad thinker with the ability to relate business trends to enterprise strategies and opportunities
• Excellent oral and written communication skills and the ability to act in a consultative role with multi levels and areas of business
• Ability to analyze and understand market place dynamics and relevancy and implications to business strategy
• Understanding of Health Care industry, including Federal & State laws related to health products