Salesforce Product Manager

Youth Villages is hiring a Salesforce Product Manager to lead Salesforce and related systems, integrations, and product planning. The role translates business needs into system solutions, oversees administration and project delivery, and supports product analysts and stakeholders.

Responsibilities:

• Operate as a functional leader, working alongside the Product Analysts, to manage Salesforce
• Serve as system lead for Salesforce and related systems and integrations
• Support the integration of Salesforce and other systems, and coordinate activities related to the flow of data between systems
• Prepare and maintain product roadmap(s) that defines product development in both the short and long term
• Provide guidance to product analysts to conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasks
• Understand business needs and translate them into requirements, updating them as needed
• Ensure solutions follow best practices as well as meet business needs
• Oversee all administrative functions including user account maintenance, workflows, and other routine tasks
• Manage help desk tickets and support product analysts in responding to requests for the product(s)
• Oversee production of functional, technical, and system design training and documentation
• Complete regular internal system audits and prepare for upgrades
• Act as technical lead for all Salesforce projects
• Partner with product analysts and stakeholders to understand and document current and future state business processes
• Work with various internal and external teams to understand operational data needs and ensure solutions align
• Facilitate testing of new functionality and manage rollouts
• Regularly report analytics on platform utilization and functionality
• Monitor and evaluate new technologies and features, informing the company on their potential application to the product
• Manage relationships with vendor(s), including product licensing

Requirements:

• The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Demonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practices
• Ability to assess the impact of new requirements on current platforms and all upstream and downstream applications, systems, and processes
• Excellent skills and experience in product and project management
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
• Ability to communicate across all levels of the organization and work with diverse project team
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to regularly learn and adopt new technology
• Ability to influence cross-functional teams without formal authority
• Demonstrated experience managing employees
• Bachelor's degree in Computer Science, Business, Engineering, or related field or equivalent experience
• 3+ years of product management or similar experience
• 7+ years of Salesforce experience
• Experience working with nonprofit organizations required
• Salesforce Certified Platform Administrator II
• Salesforce Certified Agentforce Nonprofit Consultant
• Salesforce Certified Application Architect
• 2+ years of technical consulting experience strongly preferred
• Salesforce Certified Platform Strategy Designer
• Salesforce Certified Platform User Experience Designer
• Salesforce Certified System Architect
• Salesforce Certified Technical Architect
• Salesforce Certified Platform Data Architect
• Salesforce Certified Platform Development Lifecycle and Deployment Architect
• Salesforce Certified Platform Identity and Access Management Architect
• Salesforce Certified Platform Sharing and Visibility Architect
• Salesforce Certified Omnistudio Developer