Patient Care Customer Service Evenings & Weekends REMOTE

Rotech Healthcare Inc. is hiring a remote Patient Care Coordinator for its Sleep Central after-hours call center. The role supports patients by coordinating equipment deliveries, taking orders, verifying patient information, and ensuring orders are processed in a timely manner.

Responsibilities:

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Requirements:

• High school diploma or GED equivalent, required
• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi-task effectively
• Strong English communication skills, both written and verbal
• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel
• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred