Business Analyst I

CorVel Corporation seeks a Business Analyst I to translate enterprise workflow processes into business requirements for software applications. The role collaborates with management, field operations, business stakeholders, subject-matter experts, and development teams to analyze claims and care management systems, resolve business problems, and identify opportunities for automation and quality controls.

Responsibilities:

• Work with team members, software engineers, and business stakeholders to gain expertise with claims and care management applications and how these function in our production environments
• Interacts with business users, software engineers, technical staff and state experts to help identify, analyze, and implement enhancements as they are requested
• Work with business stakeholders to determine new opportunities for automation and increased quality controls in our core products
• Follow team protocol for updating, recording and organizing documentation
• Apply  process and system knowledge to diagnose and resolve complex business problems
• Follow established escalation protocol when issues arise that may cause backlog of release expectations
• Acquire extensive business and system knowledge
• Apply system knowledge to diagnose and resolve complex business problems
• Work with business stakeholders to determine new opportunities for automation and increased quality controls in our core products
• Follow team protocol for updating, recording and organizing documentation
• Identify, document, and communicate all issues discovered in the course of analysis/project research
• Additional duties as assigned

Requirements:

• The Business Analyst is an individual with current expertise in CorVel's Care Management or claims management system and related product lines
• The position requires excellent listening and problem-solving attributes in addition to effective communication skills
• The ability to evaluate alternative options and make decisions is a necessary attribute
• Aptitude for learning systems and technical processes
• Analytical, problem-solving and resolution skills
• Demonstrated ability to manage details and timelines for multiple simultaneous complex projects
• Ability to work with technical and non-technical team members with varying communication styles, both locally and remotely
• Professional interpersonal and communications skills, verbal and written
• Experience with creating and leading presentations and/or conducting training for various levels of users
• Bachelor's degree and/or 5+ years of equivalent work experience in healthcare or medical/pharmaceutical industries
• Demonstrated analytical problem-solving skills and technical aptitude
• Exposure to application development and project management fundamentals
• Demonstrated ability to produce consistent, quality work under deadlines
• Strong communication skills with both technical and non-technical personnel, including the ability to relay complex ideas in simple terms
• Effective quantitative, analytical and interpretive skills
• Advanced abilities in Microsoft Excel, Word, and Outlook
• Strong organizational skills and attention to detail
• Experience with MS Project and Visio is a plus
• Experience with Teams, Webex, Zoom or other similar videoconference applications is preferred
• Expertise with the CorVel's claim system or CareMC preferred
• Health industry and/or insurance billing experience a plus
• Property & casualty work experience preferred
• Familiarity with project management best practices and the creation of workflow documentation preferred
• Experience with Power BI or similar reporting/analytics tools is a plus