Operations Associate

Job Title: Operations Associate

Job Location: South San Francisco, CA

Job Type: Contract

Pay Range: $49.55hr - $54.55hr

Job Overview:

Provides analytical, operational and specialized support to leaders and teams, enabling effective execution of business priorities. Coordinates activities across teams and stakeholders, helping ensure alignment, follow-through and effective ways of working.

Duties:

• Work may involve sensitive or confidential information and requires sound judgment, discretion and proactive problem-solving.
• Responsibilities may span a range of business and operational activities within the functional remit.

External Job Ad Text:

• At our client, we are passionate about transforming patients lives.
• Global Product Strategy (GPS) drives the business strategy at the organization from research to commercialization.
• GPS collaborates closely with teams across the organization to bring new therapies to the market and maximize the launched product portfolio.
• As an integral part of GPS, the CVRM Therapeutic Area contributes to delivering the ambition of delivering 20 transformative medicines by 2029.
• As a member of the Operations Partner Team, our focus is to enable individuals and teams to operate at their highest efficiency, being responsive to change and fit for the future.
• We provide tailored business and team operations support to the CVRM Therapeutic Area team, ensuring continuity, coordination, and effective execution of work.
• As a communicative and proactive Operations Partner, the candidate will work with minimal direction, applying sound judgment to prioritize, make recommendations and identify solutions.

Mindset and Behavior Profile:

• Agile mindset (speed, stability, flexibility) works according to and brings the agile mindset concept into daily operations, embracing transparency, candor, input and feedback.
• Customer Centric Mindset internal and external.
• A creative and growth mindset, with curiosity for new technologies and ways of working.
• High willingness to take ownership and a can-do mindset.
• Giving and receiving feedback.
• Manage and enable change.
• Develop an understanding of the broader business context and connect day-to-day activities with team and functional priorities.

Capabilities Required:

• Enterprise thinking act on behalf of the enterprise, lead with inclusion and build company reputation.
• Consultative excellence to proactively shape solutions that accelerate Therapeutic Area priorities and stakeholder success.
• Comfort with challenging the status quo, influencing change and navigating a global network, embracing work in self-organized teams and proactively contributing to improving the Operations Partner community.
• Strong collaboration, communication and facilitation skills, negotiation and influencing abilities, and presentation skills.
• Superior and independent judgment and discretion with sensitive, confidential and proprietary information.
• Ability to build trust and confidence with colleagues and stakeholders.
• Seek to simplify, prioritize and act with urgency focusing on the right work, taking smart risks, speaking up and challenging, fostering learning and creativity, and collaborating and building networks.
• Apply sound judgment and a growing understanding of the business to prioritize work and identify practical solutions.
• Use project management approaches appropriate to the work to organize activities, coordinate stakeholders and support delivery through to completion.
• Be curious about and increasingly leverage AI and digital tools to simplify work, improve productivity and enable more effective ways of working.

Areas of Focus:

Depending on day-to-day responsibilities and the functional remit, an Operations Partner may have a greater focus on one of the following areas, alongside the common responsibilities of the role:

• Executive Partnership: Providing high-touch operational partnership to senior leaders, helping coordinate priorities, key interactions and complex activities while anticipating needs and enabling effective use of leadership time.
• Core Operations Partner Support: Enabling effective business and team operations through coordinated workflows, operational processes, digital tools and continuous improvement.
• Operational Program Support: Coordinating projects, work packages and cross-functional activities, connecting stakeholders, actions, timelines and priorities to support effective execution.

Operations Partner Responsibilities:

• Actively participate in meetings, promoting new ways of working and improvements to work processes, as well as sharing ideas and support amongst colleagues.
• Act in a professional and exemplary manner whilst supporting change management activities.
• Enable effective virtual collaboration within CVRM TA through the effective use of enterprise collaboration platforms and digital tools.
• Coordinate work packages and projects, including prioritization, planning, stakeholder coordination, progress tracking and development of solutions.
• Support business and team priorities by coordinating actions, timelines and follow-up across stakeholders.
• Prepare and synthesize relevant information and updates to support discussions, recommendations and decision-making.
• Proactively identify opportunities to simplify processes and improve ways of working.
• Explore and apply AI-enabled and digital tools where appropriate to improve coordination, information management and operational workflows.
• Coordinate business and administrative activities through agreed intake channels, including meeting logistics, recruitment, contract and compliance support, ensuring continuity and effective execution of work.
• Support effective ways of working by helping connect priorities, stakeholders and follow-through across the functional remit.

Candidate Profile:

• Strong verbal and written communication skills.
• Experience working in diverse and complex organizational cultures and structures and embracing the concept of constantly adapting to support 10-year ambitions.
• Tech savvy and proficient with technology applications, with an interest in exploring new digital tools and curiosity about AI and its potential to improve how work gets done.
• Strong organizational skills and attention to detail, with the ability to track and manage projects through to completion.
• Comfortable applying project management principles to organize work, coordinate activities and manage competing priorities.
• Interested in developing business acumen and understanding how work contributes to broader team and functional priorities.
• Maintains a collaborative, professional, highly responsive and team-oriented approach to the workplace.
• Ability to work independently and with a team effectively.
• Ability to see the big picture and incorporate problem solving, critical thinking and tactical execution into daily work.
• Maintains calm in a fast-paced environment with an ability to multitask and prioritize numerous projects.
• Maintains confidentiality and discretion.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities