Forward Deployed Engineer - AI Security

F5 is hiring a Forward Deployed Engineer to lead customer onboarding and implementation for AI security solutions. The role owns post-sales technical relationships, drives adoption and time-to-value, and coordinates with internal teams to support successful customer deployments.

Responsibilities:

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
• Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing
• Document repeatable processes, technical guides, implementation templates, and internal runbooks
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services

Requirements:

• 8+ years in a Post-Sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
• Experience building and/or deploying AI Systems/Applications
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)
• Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
• Experience working with enterprise customers in regulated industries
• Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
• Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive
• huge bonus: AI/ML or cybersecurity products
• Red Hat Certified Specialist in OpenShift Administration