Service Operations Evolution Project Manager

Ciena is hiring a Service Operations Evolution Project Manager to advance product repair operations for its optical and routing platforms. The role leads global vendor-led repair initiatives, improves workflows and service outcomes, and coordinates Ciena teams and external repair partners to reduce cost and cycle time.

Responsibilities:

• Drive Service Operations Evolution as part of the product repair evolution strategy
• Own the Service Operations Evolution Plan of Record for products utilizing 3rd party repair partners, delivering global vendor-led repair solutions
• Project manage all Service Operations evolution activities to deliver customer service and business value
• Serve as the single point of contact between the Service Operations team, Ciena Engineering and Design, and external global partners
• Partner closely with Ciena Engineering and Design and partner teams to lead initiatives that deliver significant service agility and cost reduction or avoidance
• Collaborate with colleagues and utilize cost data analysis to identify service improvement opportunities and cost reduction or avoidance
• Define, track, and report on key project milestones and cost reduction

Requirements:

• Bachelor's degree
• 10+ years of experience in product or project management within high-technology, telecoms, networking, or complex electronics environments
• Track record of successfully managing complex projects from concept to execution and driving operational improvements
• Communication, interpersonal, and leadership skills applied when collaborating with global, cross-functional teams in a fast-paced, dynamic environment
• Fluency in English
• preferably in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a relevant field
• Knowledge of telecommunications or complex electronic hardware supply chain
• Experience in service operations or after-sales support environments
• Analytical, problem-solving, and decision-making skills
• PMP certification or similar project management qualification