Senior Design Manager - Business Banking & Investments

Mercury is hiring a Senior Design Manager to lead design for its Business Banking and Investments teams, spanning payments, accounts, and treasury. The role is responsible for design quality, developing designers, and delivering simpler, high-impact financial product experiences.

Responsibilities:

• Raise the quality bar of the team's work. Own the visual and interaction quality of the experiences your team ships, from the structure of a complex workflow to typography, composition, spacing, and motion. Make the standard concrete through thoughtful critique and clear direction. Review the implemented experience, not just the design file
• Challenge the status quo. Partner with Product and Engineering to shape an ambitious direction for payments, accounts, and treasury. Question inherited assumptions, including our own. Help the team distinguish genuine constraints from familiar habits, explore alternatives, and turn the strongest ideas into simpler, more useful products
• Take ownership from problem to outcome. Identify opportunities without waiting for a brief. Create clarity when the path is ambiguous, bring the right people together, make decisions, and work through obstacles. Your responsibility continues after handoff and launch: understand what changed for customers and the business, and act when the results fall short
• Get hands-on where your craft makes a difference. Sketch a stronger direction, prototype an interaction, or work through a difficult flow with a designer. Be able to show what better looks like, not only describe it. Use your skills selectively to advance the work and develop the designer’s judgment without taking over their ownership
• Turn ambition into excellent work that ships on time. Make deliberate decisions about scope, sequencing, and where to spend the team’s attention. Surface tradeoffs early and resolve them with your partners. Know which details are essential to the experience and where a simpler approach will help the team move faster without compromising what matters
• Build a healthy team with high expectations. Develop designers’ taste, confidence, and ability to deliver. Give direct, useful feedback, set clear performance expectations, and address gaps with care and conviction. Explain why the work matters and bring people together around a shared vision. Celebrate the designers behind the work and make their contributions visible across Mercury Design

Requirements:

• Your portfolio demonstrates thoughtful typography,  composition, hierarchy, and interaction design in shipped products
• You can work through complicated workflows, information architecture, and product constraints to make experiences clear and intuitive
• You can show how your coaching, feedback, and clear expectations helped designers grow and improved what reached customers
• You know how to inspire ambition while holding people accountable
• You can connect an ambitious direction to practical decisions about scope and sequencing, with shipped work and clear customer or business impact
• You're comfortable sketching, prototyping, and working through detailed design problems alongside designers, with the judgment to know when your direct contribution will help
• You've shaped priorities together, worked through competing constraints, and used clear storytelling to build alignment around design decisions
• You act on what's best for customers and the business, not just what's in the brief
• You spot problems and opportunities before they're assigned, make decisions with incomplete information, and adapt without drama when priorities shift
• You stay close to implementation and outcomes, and you care more about making Mercury better than about whose idea it was
• You can tell a clear story about where the product should go and why
• You start disagreements with curiosity, make your reasoning specific, and change your mind when a better idea emerges
• You help people pursue a demanding standard because they understand and believe in it