Senior Defined benefit Data Analyst/Scientist

Conduent is hiring a Senior Benefits Administration Services Analyst to serve as a data and Defined Benefits subject matter expert. The role focuses on data quality, analysis and reporting, pension administration processes, client requirements, and supporting data-intensive initiatives and system changes.

Responsibilities:

• Serve as a Data Model and Defined Benefits SME, supporting client requirements and pension administration processes
• Own and monitor data quality, helping ensure accuracy and integrity across Defined Benefits processes
• Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation
• Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities
• Serve as the primary point of contact for reporting needs, providing meaningful insights to internal and external stakeholders
• Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting
• Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams
• Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery
• Triage system and data issues to confirm adherence to client and business requirements
• Serve as an SME for client plan rules, requirements, and expectations
• Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination
• Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency
• Perform peer reviews and mentor junior team members

Requirements:

• Experience and/or formal education in Defined Benefits pension administration
• Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes
• Advanced Microsoft Excel skills
• Minimum 2 years of SQL query execution and development experience
• Experience with data analysis, data quality, reporting, and issue investigation
• Experience researching and troubleshooting system, processing, or data issues
• Experience working with business requirements and process documentation
• Familiarity with the project lifecycle and project management, including Discovery through Go-Live
• Strong analytical, problem-solving, and communication skills
• Ability to work independently with minimal supervision
• Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives
• Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst
• Experience partnering with Data Management or technical teams
• Experience working directly with external clients
• Experience mentoring or coaching junior team members