Software Engineer - Customer Success

Feedzai develops AI technology to detect and prevent financial crime, fraud, and money laundering. The Software Engineer - Customer Success serves as a technical consultant to clients, guiding integrations and performance management and developing custom Java extensions for its Fraud Analysis platform. The role also supports live clients and collaborates with cross-functional teams to deliver scalable solutions.

Responsibilities:

• Consult with clients to define technical requirements and architectural approaches for custom integrations
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet specific client needs
• Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability
• Act as a strategic bridge between client business goals and technical execution, translating needs into efficient, scalable software solutions
• Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap
• Mentor, coach, and inspire other team members, helping foster best practices in software development and technical consulting
• Work with Agile principles to regularly deliver quality products
• Provide Second Tier support for live clients

Requirements:

• A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience
• 3 years of work experience in Java software development
• Thread and JVM Memory Management in high-performance systems
• Client engagement experience and ability to act as a consultant to our clients
• Excellent English communication skills, both verbal and written
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases (nice to have)