Sr Product Designer - Fleet/Counter

Hertz is hiring a Senior Product Designer to lead design of enterprise and operations-facing digital products supporting rental, fleet management, and mobility operations. The role partners with Product Management, Engineering, Operations, and business stakeholders, using research and operational insights to create intuitive, efficient, and scalable experiences.

Responsibilities:

• Lead design efforts for enterprise and operations-facing digital products and platforms
• Partner closely with Product Management, Engineering, and Operations stakeholders to solve complex business and operational challenges
• Conduct field and user research to understand associate workflows, operational constraints, pain points, and opportunities for improvement
• Translate complex operational processes into intuitive, efficient digital experiences
• Leverage qualitative and quantitative insights to inform product strategy and design decisions
• Work with developers and QA to ensure solutions are functional, scalable, and meet design specifications
• Ensure consistency and quality across products and operational workflows
• Create UX deliverables including journey maps, process flows, wireframes, prototypes, user interfaces, and executive-level presentations
• Contribute to the evolution of design systems and operational design patterns
• Mentor junior designers and elevate design quality through feedback and collaboration

Requirements:

• 5+ years of experience in UX/Product Design
• Strong portfolio showcasing enterprise-facing digital products
• Proven experience conducting field research and contextual inquiry with frontline users and operational teams
• Strong understanding of human-centered design principles and the ability to apply them within real-world operational constraints
• Experience designing workflow-heavy systems, dashboards, tools, and enterprise applications
• Strong knowledge of design tools such as Figma and Photoshop
• Strong knowledge of AI tools such as ChatGPT, UX Pilot, and Figma Make
• Experience with Amplitude or similar analytics tools
• Experience leading design initiatives and mentoring junior designers
• Ability to synthesize research, operational needs, and business objectives into practical design solutions
• Excellent communication, facilitation, and cross-functional collaboration skills
• Experience working in close partnership with Product, Engineering, and Business/Operations stakeholders in a "3-in-a-box" or similar product development model
• preferably supporting operations, fleet management, logistics, transportation, mobility, or other operationally complex environments