Business Systems Analyst

MSIG USA is hiring a Business Systems Analyst to connect Claims business teams with Technology and translate business needs into scalable systems, reporting, and process solutions. The role supports claims operations through workflow improvement, analytics and reporting, ClaimCenter enhancements, AI-enabled solutions, user training, and implementation support.

Responsibilities:

• Partner with Claims Operations, Litigation Management, Vendor Management, Finance, Data, and Technology teams to understand business goals, operational challenges, and system enhancement opportunities
• Analyze current-state claims workflows and define future-state processes that improve efficiency, reporting, compliance, claim outcomes, and user experience
• Translate business needs into requirements, user stories, acceptance criteria, process maps, data requirements, business rules, and technical specifications
• Evaluate upstream and downstream impacts across claims processes, technology platforms, integrations, vendors, data, and operational teams
• Identify opportunities to standardize workflows, automate manual activities, improve quality claims handling, and leverage AI-enabled capabilities across the Claims organization
• Support the development of reporting strategies and business intelligence solutions that improve operational transparency and performance management
• Develop and maintain claims operational reporting, dashboards, metrics, and scorecards for Claims leadership
• Design and enhance vendor management reporting for managed care vendors, payment vendors, fraud vendors, subrogation partners, and other strategic service providers
• Build and maintain law firm performance reporting, including litigation outcomes, legal spend, cycle times, staffing trends, and key performance indicators
• Partner with Claims leadership to establish reporting standards, governance, and performance measurement frameworks
• Collaborate with data teams to define data requirements, reporting logic, KPI calculations, data quality controls, and dashboard requirements
• Support Power BI, Guidewire Explore, data warehouse, and enterprise reporting initiatives
• Partner with business and technology teams to identify opportunities for Microsoft Copilot, automation, and AI-enabled workflow improvements
• Gather requirements and support the design of Copilot-integrated claim workflows and productivity solutions
• Assist with the development and implementation of integration agents between Microsoft Copilot, Guidewire ClaimCenter, and related claims systems
• Define use cases that improve claim analysis, document retrieval, litigation management, vendor oversight, reporting, and operational decision making
• Support governance, testing, adoption, and continuous improvement of AI-enabled claims solutions
• Evaluate new technologies and emerging tools that can improve claims productivity, efficiency, and customer experience
• Develop and maintain Claims technology training materials, user guides, job aids, workflow documentation, and knowledge resources
• Coordinate and deliver training programs for ClaimCenter enhancements, reporting tools, vendor management platforms, and AI-enabled solutions
• Support onboarding programs for new claims employees by providing technology training
• Facilitate demonstrations, workshops, office hours, and system adoption sessions for claims users
• Partner with business stakeholders to ensure successful implementation and adoption of new technology capabilities
• Serve as a primary analysis partner for claims technology solutions, operational initiatives, reporting programs, and workflow improvements
• Document current-state and future-state workflows, business rules, system interactions, reporting requirements, and operational impacts
• Help business stakeholders assess solution alternatives, technology options, implementation tradeoffs, risks, and dependencies
• Promote a claims-centric, AI-enabled mindset while ensuring appropriate controls, governance, compliance, and business oversight
• Ensure requirements are complete, testable, and ready for development
• Coordinate user acceptance testing and validate solutions against business requirements
• Review completed functionality against acceptance criteria and business expectations
• Investigate issues, defects, data discrepancies, and integration challenges
• Support implementation activities, release readiness, training, communications, production validation, and post-implementation monitoring
• Assist with production support, issue triage, enhancement assessment, and continuous improvement efforts

Requirements:

• Bachelor's degree required
• Minimum 3 years of experience as a Business Systems Analyst, Senior Business Analyst, Product Analyst, Product Owner, or similar role
• Minimum 3 years of experience in insurance claims, claims operations, litigation management, or claim technology solutions
• Experience working in Agile delivery environments required
• Demonstrated ability to collaborate with business stakeholders, technology teams, data organizations, and external vendors
• Hands-on experience with Guidewire ClaimCenter strongly preferred
• Experience with claims reporting, business intelligence, analytics, dashboards, or data visualization tools preferred
• Experience supporting vendor management, litigation management, or law firm performance programs preferred
• Experience working with Microsoft Power Platform, Power BI, Azure DevOps, and enterprise workflow technologies preferred
• Experience supporting AI-enabled solutions, Microsoft Copilot, automation technologies, or conversational AI tools preferred