Senior Customer Success Operations Manager

Noma Security is hiring a Senior Customer Success Operations Manager to build and maintain the systems, reporting, and processes supporting its post-sales organization. The role partners with post-sales leadership and customer-facing teams to improve dashboards, playbooks, automations, and renewal and QBR operations.

Responsibilities:

• Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use
• Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts
• Design processes and automations that cut manual work across task tracking, QBR prep, and renewals
• Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs
• Support renewal tracking and reporting across the TAM team's book of business
• Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes
• Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo
• Stay current on post-sales and revenue operations practices as the team scales

Requirements:

• 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization
• A track record of building dashboards, decks, or playbooks that got adopted, not just built
• Experience supporting renewals and revenue-adjacent reporting
• Comfort operating with real autonomy, bringing solutions rather than escalating problems
• A bias toward systems: you template a process after doing it twice, not the tenth time
• Comfortable in a fast-paced, high-intensity startup environment with shifting priorities
• Background in cybersecurity or technical enterprise SaaS environments