Senior Data Engineering Specialist

Optum is seeking a Senior Data Engineering Specialist to help remediate technical incidents and data quality issues in its enterprise Master Data Management system. The role supports incident triage, AWS infrastructure monitoring, data security, and AI-powered automation in collaboration with technical support and data engineering teams.

Responsibilities:

• Assist in the remediation of technical incidents and data quality issues as directed by technical support leadership
• Perform initial triage of incidents, gathering relevant diagnostic information to aid in swift resolution
• Utilize ServiceNow to log, track, document, and update incidents, ensuring accurate documentation and timely resolution
• Support the maintenance and monitoring of cloud infrastructure using AWS tools under supervision
• Follow established enterprise protocols to ensure strict compliance with data security standards when handling sensitive information
• Leverage enterprise-approved AI tools to streamline technical support workflows, automate repetitive tasks, and drive continuous operational improvement
• Design, develop, and deploy AI-powered automation solutions to address technical support challenges with an emphasis on responsible AI usage
• Evaluate emerging technology trends to inform solution design, process efficiency, and strategic innovation
• Collaborate with data engineering and support team members to learn and implement best practices in data engineering and incident management
• Communicate effectively with team members and escalate complex technical issues to senior staff as needed

Requirements:

• High School Diploma/GED
• 2+ years of experience or coursework working with cloud infrastructure tools and services (e.g., AWS)
• 2+ years of experience utilizing AI-driven tools or automation technologies to streamline daily technical workflows
• 2+ years of experience adhering to data security protocols and handling sensitive data safely
• 1+ years of experience in technical support, IT incident management, or data operations support
• 1+ years of experience utilizing incident tracking and ticketing platforms (e.g., ServiceNow or equivalent)
• Associate's degree or higher, or coursework in Computer Science, Information Technology, or a related field
• Experience designing, developing, or deploying AI-driven solutions or automated workflows
• Experience or familiarity with enterprise Master Data Management (MDM) systems and data quality concepts
• Strong problem-solving skills with attention to detail in identifying and diagnosing technical issues
• Strong organizational, time-management, and stakeholder communication skills