VDI Engineer with Zoox
Foster City, CA
Duration: Long term
## Job Summary
We are seeking a VDI Engineer to design, support, and optimize our VMware Horizon-based virtual desktop infrastructure across on-premises VMware and AWS environments. You will own day-to-day operations, drive automation through Infrastructure as Code, and resolve complex end-user and platform issues.
## Key Responsibilities
- Administer and support VMware Horizon environments, including connection servers, desktop pools, and UAG/load balancers, app volumes & DEM.
- Automate provisioning and configuration of AWS and VMware infrastructure using Terraform.
- Troubleshoot and resolve complex issues across the VDI stack: compute, storage, network, authentication, and display protocol performance.
- Monitor system health, capacity, and user experience; perform root cause analysis and implement preventive fixes.
- Maintain patching and upgrade lifecycles, and document runbooks and architecture.
## Qualifications & Requirements
- 5+ years of hands-on experience supporting production VMware Horizon deployments.
- In-depth understanding of VMware virtualization platforms, including hands-on familiarity or conceptual knowledge of vSphere, vCenter, and Aria Automation.
- Proven experience writing and managing Terraform for both AWS and VMware stacks.
- Extensive troubleshooting experience, including performance analysis, log review, and root cause analysis in large-scale environments.
- Proficiency in PowerShell and/or Python scripting, plus experience with monitoring tools (e.g., Horizon Help Desk, Aria Operations, CloudWatch, Prometheus and Grafana).
- Strong understanding of virtualization, networking, Active Directory, and storage; Bachelor's degree in a related field or equivalent experience (VCP-DTM/VCP-DCV preferred).
