IT Systems Administrator & Operations Specialist, Work From Home, 6 Month Contract
We are seeking a hands-on IT Systems Administrator & Operations Specialist to independently operate and maintain the internal IT environment for a globally distributed workforce. This is an individual contributor role focused on reliable systems administration, endpoint management, identity and access, SaaS administration, and responsive employee support. The role emphasizes practical technical execution over team management or IT strategy. This is a 6 month contract opportunity. This position is 100% remote.
IT Systems Administrator & Operations Specialist Responsibilities:
Systems, Identity & SaaS Administration - 35%
- Administer Google Workspace, user accounts, groups, permissions, core productivity tools, and approved SaaS applications.
- Execute onboarding/offboarding provisioning and deprovisioning; maintain role-based access and accurate access records in coordination with People Operations and Security.
- Configure and troubleshoot SSO, MFA, authentication, application access, and identity workflows, including Access Owl where applicable.
- Maintain system settings, licenses, integrations, operational documentation, and standard procedures; implement approved configuration changes and tool migrations.
Endpoint Management & IT Support - 40%
- Administer macOS endpoints through Mosyle MDM and Apple Business Manager, including enrollment, profiles, software deployment, patching, encryption, compliance, and remote wipe.
- Own device lifecycle operations: procurement coordination, setup, shipment, refresh, returns, secure disposal, and global asset inventory.
- Provide hands-on Tier II support for employees and contractors, resolving device, software, connectivity, SaaS, and authentication issues independently.
- Manage and prioritize support requests, document resolutions, improve repeatable workflows, and escalate production-infrastructure or complex security matters to their owners.
Security Controls, Compliance & Integration Support - 25%
- Execute Security-approved endpoint and identity controls, including device configuration, patching, encryption, access changes, and remediation of identified issues.
- Provide device inventories, configuration records, and access evidence for Security-led SOC 2, ISO 27001, and ISO 42001 activities; assist with access reviews.
- Support approved Pearson integration activities such as endpoint tooling changes, identity migrations, system configuration updates, documentation, and knowledge transfer.
- Coordinate with InfoSec, Infrastructure Engineering, and Pearson counterparts while maintaining operational continuity and clear ownership boundaries.
IT Systems Administrator & Operations Specialist Qualifications:
- Approximately 3–7 years of hands-on IT systems administration or IT operations experience, with the ability to work independently as a contractor.
- Strong macOS troubleshooting and endpoint management experience; practical MDM administration (Mosyle preferred; Jamf or Kandji relevant) and familiarity with Apple Business Manager.
- Demonstrated Google Workspace administration, SaaS application management, user provisioning, SSO, MFA, and access control experience.
- Strong Tier II technical troubleshooting, device lifecycle management, ticket prioritization, and clear technical documentation.
- Working knowledge of endpoint security fundamentals, including encryption, patch management, configuration compliance, and access review evidence.
- Comfort supporting a distributed, remote-first organization and coordinating across People Operations, Security, and Engineering without relying on a large IT support team.
- Preferred: Access Owl, basic Bash or PowerShell scripting, Windows administration, security audit support, and enterprise IT integration or migration experience.
What success looks like:
- Employees receive timely, dependable IT support, and common issues are resolved independently with repeatable documentation.
- Mac devices remain properly enrolled, configured, patched, encrypted, inventoried, and compliant with approved endpoint policies.
- Google Workspace, SaaS access, onboarding/offboarding, SSO, and MFA operate reliably with accurate access records.
- Security-led controls and audit evidence are implemented and maintained without transferring governance ownership to IT.
- Pearson integration work is supported through orderly changes, clear documentation, and minimal disruption to daily operations.
Benefits not included as this is a contract position.
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