Application Support
Demonstrates a extensive level of abilities with, and/or a proven record of success in the following areas:
· Possessing experience in application support with industry knowledge of ITIL service management principles;
· Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix;
· Responsibility for delivering technically diagnosis and solution prescription within a specific technology expertise and assigned applications;
· Demonstrating technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;
· Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others;
· Possessing technical capabilities, analytical skills and application knowledge;
· Being able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented; and,
· Managing multiple conflicting deadlines and competing priorities.
· Building and maintaining relationships within the team and throughout the firm.
Demonstrates a extensive level of abilities with, and/or a proven record of success in the following softwares/programs:
· Kubernetes experience or Azure Kubernetes Services is a MUST (CKA certification preferred)
· Containerization (e.g. Docker) experience is a MUST
· Microsoft Azure DevOps (CI/CD pipeline knowledge) is a MUST (AzDo certification preferred)
· Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a MUST
· .NET framework code experience (operational understanding); Intermediate level
· Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level
· Terraform or ARM templates; Nice to have
· Experience creating Linux shell scripting or Powershell scripting; Experience with authoring new powershell scripts
· Experience with kusto query language (KQL);
· Splunk (write queries and understand the data returned);
· Cyberark (manage servers via RDP session); and,
· ITIL framework understanding (or comparable ITSM framework).
