HonorVet Technologies is a Service Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: IT Desktop Support Technician
Location: Aliso Viejo, CA 92656 (Onsite)
Duration: 6 months

JOB SUMMARY
The IT Desktop Support Technician provides advanced hands-on technical support for onsite and remote employees, with responsibility for desktop/laptop deployments, IT asset management, onboarding/offboarding, troubleshooting, and operational support. The role ensures reliable, secure, and scalable IT services while delivering excellent customer service and contributing to IT projects and process improvements.

KEY RESPONSIBILITIES

Develop training materials, technical procedures, and user documentation; train employees on hardware and software.
Prepare and configure computers and equipment for new and existing employees, including operating systems, software, peripherals, and cabling.
Deploy, configure, maintain, and perform minor repairs on desktop and laptop hardware, software, and peripheral devices.
Own and support employee onboarding and offboarding activities, including equipment provisioning, account/access coordination, and asset recovery.
Troubleshoot Windows and macOS operating systems, applications, hardware, peripherals, and connectivity issues.
Diagnose technical problems using user interviews, technical documentation, system diagnostics, and established troubleshooting procedures.
Maintain accurate records of tickets, incidents, installations, repairs, assets, and corrective actions.
Escalate major hardware/software issues and defective products to appropriate vendors or technical resources.
Provide regular status updates regarding tickets, open issues, projects, and operational activities.
Make recommendations regarding hardware, software, and technology solutions based on organizational needs.
Support ongoing IT projects, system improvements, and initiatives related to stability, security, and scalability.
Manage priorities and workload independently while maintaining a high level of customer service.

REQUIRED SKILLS

High school diploma or equivalent experience required; bachelor’s degree preferred.
2–5 years of related desktop/IT support experience.
Advanced knowledge of Windows, macOS, and enterprise IT environments.
Experience supporting Active Directory, Microsoft Entra ID, and Microsoft 365/Office 365.
Strong desktop and laptop deployment, configuration, troubleshooting, and repair skills.
Working knowledge of hardware, operating systems, software applications, peripherals, and basic networking concepts.
Strong problem-solving and diagnostic abilities.
Ability to read and interpret technical documentation and installation specifications.
Ability to plan, prioritize, and manage workload with minimal supervision.
Excellent customer service, communication, and interpersonal skills.
Strong documentation and ticket-management practices.
Ability to support both onsite and remote employees in a fast-paced environment.

PREFERRED SKILLS

Experience managing IT assets throughout their lifecycle.
Experience with enterprise endpoint management and software deployment tools.
Experience supporting Microsoft 365 administration and enterprise identity environments.
Familiarity with security best practices, endpoint security, and access management.
Experience creating IT training materials, knowledge-base articles, and standard operating procedures.
Experience coordinating with hardware/software vendors and third-party technical support.
Experience participating in IT infrastructure, endpoint, security, or process-improvement projects.
Strong understanding of IT service management and ticketing workflows.
Ability to identify recurring technical issues and recommend scalable operational improvements.

IT Desktop Support Technician

Key skills

About this role