Detailed Job Description:

Title:

Product Owner

Location:

Fort Worth Texas 76155

Duration:

06 Months

Pay rate:

$61/HR on W2

Work authorization:

/EAD

Shift:

1st

Job ID:

JP00011599

Schedule: Candidates should be willing to work onsite 3-5x a week.

Description:

WHAT YOU’LL DO

Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability
Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams
Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value
Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement
Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings
Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability

OTHER job details:

Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities.
Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies.
Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing.
Partners as required with enterprise initiative leaders, engineering, architecture, and UX.
Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones.
Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers.
Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention.
Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance.
Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights.

All you'll need for success

Minimum Qualifications – Education & Prior Experience

Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience
Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release
Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement
Strong written and verbal communication skills with experience working across business, technology, and vendor teams
Preferred Qualifications- Education & Prior Job Experience
Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products
Experience with agent desktop, CRM, workflow, and knowledge management technologies
Familiarity with product architecture, DevOps practices, APIs, and release processes
Experience working in a large enterprise with multiple products and platforms

Skills, Licenses & Certifications

Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred
Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)
Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills

Top requirements:

Nice to have:

Product Owner

Key skills