Engagement Manager - Onsite - Contract Position

Job Title: Engagement Manager
Location: NY & NJ
Employment Type: W2, Contract
Remote: No

Responsibilities:

• Guide the delivery team in large and complex engagements, frequently collaborating with a services partner.
• Apply advanced expertise in project implementation, scheduling and monitoring techniques to ensure effective, timely execution of moderate to large projects.
• Build cross-geo, cross-functional and partner relationships to enhance the ES brand internally and externally.
• Coach, mentor and manage service partners, Engagement Managers and Associate Engagement Managers to achieve project deliverables.
• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials. delivery and long-term customer success.
• Work with the Sales Account Team, partner and customer to understand the customer and the engagement.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members and identify gaps between actuals and plan of record, driving resolutions

Qualifications:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Industry domain expertise in the aligned workflow.
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively; ServiceNow certifications in aligned workflow.
• Applies AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Understands core AI concepts, ethical considerations and platform capabilities, and can explain their application in customer contexts with support. Lead and drive large and complex Expert Service engagements, ensuring on-time, on budget delivery of solutions to achieve customer business outcomes.
• Key point of communication and coordination for the delivery team.
• Keep the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.