IT Project Coordinator – PMO / Call Center Support
Location: 400 S. Pine St, Lansing, MI – 48933- Hybrid
Interview Process : 1st round interviews will be conducted virtually. 2nd round interview will be conducted in-Person. Candidates should join from a laptop and be prepared to share their screen if requested. A screenshot photo of candidate will be required for any interviews as well as a vendor present at beginning of virtual interview to validate candidate
Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
- Local candidates: Must reside within 90-miles of Lansing, MI at the time of submission.
Hours/Week: 40
1+ year with the intent to extend based on business needs.
Top Skills & Years of Experience:
- 2+ years working as a Project Coordinator.
- Associates degree required.
- Experience working with Call Center Technologies and Call Center Support.
- Previous CX1 experience is highly desired.
- PM certifications desired.
Clear and concise written and verbal communication is crucial to success and productivity in this role
Project Coordinator – PMO Supporting the Center for Shared Solutions (CSS)
Job Description
This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.
The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices. This position requires the Project Coordinator to be working in person at the office for 2-3 days a week and the other days can be worked remotely.
Basic Duties – Assist Project Managers with the following:
• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
• Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.
Prior experience with Call Center Technologies and Call Center Support is preferred.
