Manager, Data Protection Analysts (Americas)

Cyberhaven is hiring a Manager to lead and scale its Americas Data Protection Analyst team within Professional & Managed Services. The role oversees customer investigations and incident-response work, develops team processes and performance, and partners with customers and internal teams to operationalize Cyberhaven’s Data Detection & Response platform and reduce data loss.

Responsibilities:

• Lead, coach, and develop a team of Data Protection Analysts in the Americas, setting clear goals, giving regular feedback, and building career paths
• Recruit, hire, and onboard analysts, and build the team structure, processes, and capacity plans needed to scale with customer growth
• Own the quality, consistency, and timeliness of the team’s work across customer engagements, including incident analysis, policy and dataset tuning, forensic investigations, and executive reporting
• Establish and maintain playbooks, templates, and best practices for incident investigation, noise and false-positive reduction, and incident-response workflows
• Define and track team KPIs (such as response times, customer satisfaction, and risk-reduction outcomes) and report on them to leadership
• Serve as an escalation point for complex investigations and a trusted advisor to customer security leaders (CISOs, SOC managers, and insider risk teams)
• Partner with clients to develop incident response workflows that map to their security objectives and policies, and guide the team as customers’ data risk strategies mature
• Present formal summaries, trend analyses, and realized-value readouts to both technical and non-technical audiences, including executives
• Stay current on external DLP, Insider Risk, and CASB market trends, and use those insights to shape team strategy and demonstrate customer value
• Collaborate with Cyberhaven’s Product and Development teams to relay customer and analyst feedback, drive requirements, and develop innovative strategies for monitoring and preventing data loss
• Work with Sales, Customer Success, and Support to ensure smooth handoffs and consistent customer experiences
• Work with Service leaders in other regions to align methodologies, share learnings, and operate as one global team

Requirements:

• 7+ years of experience working with data protection products, including 2+ years leading or managing technical teams (security analysts, consultants, or managed services)
• Proven track record of hiring, developing, and retaining high-performing technical talent, and of scaling a team through growth
• Deep expertise in DLP, Insider Threat, and CASB solutions, with familiarity with SIEM/SOAR integrations (including those adjacent to Cyberhaven)
• Experience advising on security issues affecting data protection and insider risk, both accidental and malicious
• Strong understanding of endpoint protection best practices and of macOS, Linux, and Windows environments
• Knowledge of security controls for handling sensitive data types
• Experience overseeing technical analysis and the documentation and project management aspects of incident response for data security issues
• Familiarity with cloud apps and services; passion for cloud technologies
• Familiarity with AI tools such as Claude, Codex and building and developing agents
• Experience operating in a SaaS, services, or managed-services delivery model, including managing priorities across multiple customers
• Excellent problem-solving and analytical abilities, with both creative and logical thinking
• Customer-centric, highly motivated, with strong empathy and focus
• Excellent written and verbal communication skills; able to create and deliver management-level presentations and analysis on incident investigations
• Effective collaborator in a global, cross-functional team