Slalom Flex (Project Based) – Technical Program Manager

Slalom is hiring a Senior Consultant – Technical Program Manager to lead delivery, governance, and cross-functional coordination for a Technical-to-Run workstream in an enterprise transformation. The role focuses on CMDB implementation, ITSM process transformation, ServiceNow alignment, and coordination across vendors, stakeholders, and technical teams.

Responsibilities:

• Lead the Technical-to-Run (T2R) workstream within a large-scale enterprise transformation program
• Develop, maintain, and manage the integrated workstream plan, ensuring successful delivery against milestones and committed deadlines
• Drive execution across technical and business teams while maintaining alignment with overall program objectives
• Facilitate workstream planning, dependency management, issue resolution, and decision-making processes
• Establish and maintain governance structures, status reporting mechanisms, and executive-ready communications
• Ensure successful delivery through effective management of scope, schedule, quality, and outcomes
• Attend and facilitate cross-workstream check-ins, working sessions, and program governance meetings as needed
• Proactively manage risks, issues, decisions, assumptions, and dependencies across the T2R workstream
• Partner closely with other Technical Program Managers and workstream leads to identify and resolve cross-functional RAID items
• Escalate critical risks and blockers with actionable mitigation plans
• Drive accountability for issue resolution and decision-making across internal and external teams
• Ensure dependencies and delivery impacts are clearly communicated and managed across the broader program
• Lead coordination across multiple vendors, implementation partners, client stakeholders, and technical teams
• Drive partner teams to meet delivery commitments and proactively surface risks and concerns
• Foster strong working relationships across diverse stakeholder groups to facilitate collaboration and decision-making
• Navigate complex organizational dynamics and challenging project environments while maintaining delivery momentum
• Build alignment across business, technology, and vendor organizations
• Build trusted relationships with program leadership, technical teams, business stakeholders, and external partners
• Prepare and deliver concise, actionable status updates for program leadership and governance forums
• Facilitate stakeholder meetings, document meeting outcomes, and track follow-up actions to completion
• Prepare meeting minutes, action items, risks, and decision logs to support effective program execution
• Influence decision-making through strong communication, facilitation, and executive presence
• Support the design and implementation of an enterprise Configuration Management Database (CMDB) solution
• Drive alignment of IT Service Management (ITSM) processes and ServiceNow capabilities across organizational stakeholders
• Partner with technical architects, platform teams, and service management stakeholders to ensure solution alignment and successful implementation
• Understand and manage technical dependencies across systems, integrations, operational processes, and platform implementations
• Translate complex technical concepts into business-friendly discussions and executive communications

Requirements:

• 10+ years of program and project management experience leading large-scale technology initiatives
• Consulting experience
• Demonstrated success managing complex enterprise transformations involving multiple stakeholders, vendors, and delivery partners
• Strong technical aptitude with the ability to understand enterprise platforms, systems integrations, infrastructure environments, service management processes, and technology delivery lifecycles
• Proven experience maintaining integrated program plans and driving accountability across large cross-functional teams
• Strong experience managing risks, issues, dependencies, decisions, and governance processes
• Exceptional communication, facilitation, negotiation, and stakeholder management skills
• Experience preparing executive-level reporting, status updates, action items, and governance materials
• Proven ability to navigate ambiguity and drive outcomes within complex and challenging project environments
• Experience leading programs in Agile, Waterfall, or hybrid delivery environments
• Advanced experience with AI applications and productivity tools
• Experience implementing or enhancing Configuration Management Database (CMDB) solutions
• Experience with IT Service Management (ITSM) transformation initiatives
• Strong ServiceNow implementation or ServiceNow platform experience
• Telecommunications (Telco) industry experience preferred
• Experience supporting enterprise operational transformation and service management modernization initiatives
• Experience working across large, multi-vendor delivery environments
• PMP, PgMP, SAFe, Scrum, or comparable program management certification