Sr. Operations Manager - Content Excellence

Job Title: Sr. Operations Manager - Content Excellence
Location: San Francisco California 94080 (Hybrid)
Job Duration: 6 month contract with possible extension
About the Role
We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.
As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead. You will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Key Responsibilities
Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Capabilities:
Strategic Content Agility: Thrives in ambiguity, connects broader marketing goals to granular asset workflows, and adapts prioritization effectively based on shift in business strategy.
Content Governance & Project Management: Applies structured operations methodologies to manage content lifecycles, asset repositories, timelines, and multi-channel deliverables.
Inspiring & Influencing: Drives consensus among diverse stakeholders-including creative teams, legal/regulatory reviewers, and executive leadership-without direct authority.
Communication & Facilitation: Exceptional written and verbal communication skills; adept at converting complex process updates or brand strategy mandates into clear operational direction.
Analytical & Continuous Improvement: Skilled at measuring operational bottlenecks, asset utilization, and workflow throughput to continuously optimize content operations.

Qualifications
Bachelors degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.
Preferred Qualifications
Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).