DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

Job Title: Network Engineer

Location: Columbia, SC

Duration: 12 Months

Locals Only

Scope of the project:

This specific Statement of Work is for a contractor that demonstrates an expert knowledge of designing, implementing, and support of agency VMWare solutions. This individual will need to work with various application and infrastructure groups to understand requirements for each area of the organization. Design documentation will need to be produced documenting final deployment details along with support procedures as needed.

General duties include effectively researching and providing guidance leading to solutions with our strategic direction initiatives that include but is not limited to monitoring system infrastructure and security; assist in supporting disaster recovery/failover scenarios.

This position at the Client is one of multiple that will form a team of highly experienced IT professionals with time sensitive challenging projects. This contractor will be an expert in some or all of the fields of networking, virtual environments, security, encryption, network automation, Microsoft server, and networking environments. The intent of this work order is to provide implementation and maintenance support on the network and networked systems at the Client.

Under general supervision, the contractor will serve as an engineer reporting directly to a functional manager. Contractor will be a team member that ensures the stability and integrity of data, and server services through monitoring, maintenance, support, and optimization of all server infrastructure. This individual has 24/7 on-call responsibilities shared with the group.

Daily Duties / Responsibilities:

Non-Technical

Effectively interact and communicate with peer to Director-level IT professionals.
Provide feedback to team regarding product issues, enhancements and new features.
Must have initiative, drive and be a self-starter.
Ability to ask pertinent questions of others.
Proactively seek to identify, communicate and implement process related improvements.
Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders.
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
Good customer skills, be attentive to detail, and responsive to customer tickets.

Technical

Troubleshoot and recommend technical solutions.
Develop workaround solutions as appropriate.
Perform equipment and software upgrades.
Install, configure, test, monitor, and maintain system and application hardware, and software.
Diagnose and resolve problems related to hardware and software; and escalate complex issues to other groups or vendors for resolution.
Maintain familiarity with current computer and network products.
Adhere to corporate information security guidelines and promote information security among coworkers
Performs other duties and special projects as assigned.

Required Skills (rank in order of Importance):

13+ Years of Experience in IT
3+ Years of State Government Experience
VMware Certified Professional (VCP) Certification OR 5+ additional Years of Experience in VMware.
8+ Years of Experience with Enterprise environments with known issues on both the SAN and VMware front.
8+ Years of Experience with VMware ESX administration.
Experience with Capacity Planning based on technical analysis research.

Preferred Skills (rank in order of Importance):

Experience with NIST, PCI, or a Pub 1075 environment
Working technical knowledge of current network hardware, protocols, and Internet standards, including, TCP/IP, DNS, and DHCP.
Advanced knowledge in Windows Server 2012, 2016, and 2019

Additional Skills

Highly self-motivated, a team player and attention to detail.
Strong interpersonal, written, and oral communication skills.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service skills.

Required Education/Certifications:

A Bachelor's degree in information technology systems, computer science, or related field

Network Engineer (W2)

Key skills

About this role