About this role

Greetings from WB Solutions!!!!

We have an Urgent requirement for a Help Desk Support at Hackensack, NJ Long-Term Contract.

Role: Help Desk Support
Location: Hackensack, NJ

Qualification: Diploma or Bachelor’s degree in IT, Computer Science, or a related field

Job Summary

We are looking for a motivated Help Desk Engineer / IT Support Consultant to provide technical support to end users, troubleshoot hardware and software issues, and manage IT service requests using ticketing tools such as ServiceNow or Jira.

Key Responsibilities:

Provide Level 1 technical support for desktops, laptops, printers, and other IT devices.
Troubleshoot Windows operating system, application, network, and connectivity issues.
Install, configure, and maintain hardware and software.
Create, update, prioritize, and resolve support tickets using ServiceNow or Jira.
Manage incidents, service requests, and follow-up activities.
Assist users with password resets, account access, email, and basic Microsoft 365 issues.
Escalate complex technical issues to Level 2 or specialized support teams.
Maintain documentation of troubleshooting steps and resolutions.
Follow IT service management (ITSM) processes and service-level agreements (SLAs).
Provide professional customer service and keep users informed about ticket status.

Required Skills:

Need few Consultant for helpdesk / support desk candidates. Candidates should be very outgoing and energetic, possess CompTIA A+ and have experience with Jira ticketing preferred, or ServiceNow.

HelpDesk Support

Key skills