Software Engineer III/Senior, Infrastructure Platform

ngrok builds developer infrastructure for connecting services and AI models. The Infra Platform team develops and operates the internal systems engineers use to build, deploy, and run ngrok, improving reliability, automation, and developer experience.

Responsibilities:

• Build and improve the engineering platform: You’ll work on the systems engineers use every day to develop, test, deploy, and operate ngrok. Better tooling, smoother workflows, fewer sharp edges
• Treat infrastructure like software: You’ll automate operational workflows, improve reliability, and build systems that scale cleanly under production load. SRE and DevOps problems solved with software engineering discipline
• Improve the developer experience: You’ll contribute to builder tools, deployment systems, CI/CD infrastructure, and internal abstractions that make engineers faster and safer when shipping changes
• Help keep production healthy: You’ll participate in maintaining high uptime and operational excellence by improving observability, reliability, and incident response processes
• Raise the engineering bar: You’ll mentor teammates, contribute technical direction, and help evolve the architecture and operational maturity of the platform over time

Requirements:

• You have 3+ years of experience as a software engineer
• You've built and operated distributed systems in AWS or other cloud environments
• You're comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java
• You think operational problems are engineering problems
• You care deeply about developer experience and scalable systems design
• You enjoy understanding how systems fail, recover, and evolve over time
• All candidates must be US-based, and legally authorized to work in the United States
• Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship
• Extra credit if you've worked with: Kubernetes, Terraform, nix, PostgreSQL, Kafka, or gRPC
• Observability platforms like Datadog or Honeycomb
• Internal developer platforms or builder tooling
• Networking, infrastructure, or security-focused systems