Product Designer, (Consultant, Experience & Design)

Fearless is seeking a Product Designer to improve user-centered digital experiences for a large-scale federal health services web ecosystem. The role translates research, business requirements, and user needs into accessible designs, contributes to design systems, and collaborates with cross-functional teams to deliver and improve digital products.

Responsibilities:

• Collaborate with Product Owners, Engineers, Designers, and team members to conceptualize and prioritize product features, user flows, and interfaces aligned to customer goals and user needs
• Translate business, technical, and user requirements into design solutions including personas, journey maps, storyboards, scenarios, and user flows
• Design wireframes, low- and high-fidelity mockups, and interactive prototypes that support intuitive, accessible, and responsive user experiences
• Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems
• Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making
• Assess and improve product usability through rapid prototyping, usability testing, and iterative design
• Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products
• Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented according to design specifications
• Identify and communicate design and technical constraints while navigating trade-offs to deliver effective solutions
• Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility
• Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences

Requirements:

• This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency
• Minimum of 5 years of experience in UX/UI or product design delivering user-centered digital products
• Bachelor's degree or equivalent work experience
• Ability to obtain and maintain Public Trust clearance
• Demonstrated experience working on large-scale public sector digital services
• Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams
• Proven ability to interpret and apply style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns
• Track record of implementing design systems across complex web platforms and collaborating with centralized design system teams
• Hands-on experience collaborating with cross-functional teams including product management, engineering, and research
• Demonstrated ability to translate insights from quantitative and qualitative research into actionable design improvements
• Deep knowledge of Section 508 accessibility standards and accessibility best practices with proven implementation experience
• Proficiency gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics
• Background collecting qualitative research through user surveys and research tools such as Qualtrics
• Experience working in Agile environments, including familiarity with tools such as Jira and Confluence
• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery
• Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently
• preferably within CMS, Medicare.gov, or similar government platforms
• Familiarity with Drupal (frontend or backend environments)
• Knowledge of Storybook or similar tools for documenting and developing UI components
• Background working with government clients or organizations with complex stakeholder and policy-driven environments