Customer Service Rep (Bilingual: English / Spanish) Remote

Concentrix is hiring a bilingual Customer Service Representative to provide inbound support to customers in English or Spanish. The role involves resolving basic technical issues, maintaining customer information, and offering additional products or services.

Responsibilities:

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• The ability to read, write and speak fluently both Spanish and English
• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• 1+ year of customer service experience
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Must reside in the United States and have a valid U.S. address for residence
• only applicants who are legally authorized to work in the United States will be considered for this position