Customer Success Manager, US

Teton builds AI-powered data tools for senior living communities. The Customer Success Manager owns customer outcomes, adoption, and account health, helping care teams use Teton’s insights to improve care and demonstrate measurable impact.

Responsibilities:

• Own falls, response times, care assessments and adoption at your communities, and act on what Teton shows you
• Investigate falls, spot patterns, and make sure the people who lead care know what needs to change and follow through
• Make sure every client review shows clear impact in the customer's own data
• Run community kickoffs, staff and family sessions, and training that builds confidence from day one
• Help care teams build Teton into daily routines, care plans and shift huddles, so adoption lasts
• Catch risk early, act on it, and escalate with a plan when needed
• Keep account health and activity current in HubSpot
• Build trusted relationships with Executive Directors, Directors of Nursing and care staff, and with operator leadership alongside Account Management
• Show customers something about their residents and their business they didn't know, take a position, and agree on clear next steps
• Bring client feedback to Product, and share what you learn so the whole team gets better

Requirements:

• Customer Success or comparable post-sale experience, managing a book of customers with measurable adoption and retention results
• Strong data fluency: you interpret usage and outcome data and tie it to what customers care about
• Confident with senior stakeholders and frontline staff alike
• Excellent written and verbal communication: concise, structured and customer-ready
• Experience in a startup or scale-up, and comfort with pace and change
• Experience in senior living, post-acute or long-term care, or with other healthcare providers
• Experience driving change management with frontline teams
• Familiarity with HubSpot, Notion, and modern Customer Success tools