Customer Service Representative

Yoga by Design Peace is hiring a Customer Service Representative to support customer inquiries, service records, and timely resolution of routine requests in a fully remote role. The position focuses on professional communication, patient follow-through, and secure handling of customer information.

Responsibilities:

• Check available account or case information before providing routine guidance or updates
• Address straightforward requests using documented procedures and escalate issues that require additional authority or expertise
• Assume ownership of open items until they are resolved, transferred, or scheduled for follow-up
• Safeguard customer information and follow verification and data-handling requirements
• Handle customer questions using clear, professional, and accurate communication
• Record contacts, case details, actions taken, and follow-up requirements in the assigned system

Requirements:

• Capacity to use Live Chat and Communication consistently and accurately
• Clear written communication, well-organized records, and an eye for detail
• Ability to plan workloads, use documented processes, and flag unclear information for review
• Comfort with self-directed assignments and teamwork using shared remote-work systems
• Practical understanding of Customer Service, Phone Support, and Email Support