CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Project Leadership & Strategy

Collaborate with the tax system vendor and TMO to develop and oversee a comprehensive tax system modernization roadmap including multiple releases with a detailed schedule, resource allocations, and milestones.
Coordinate with the tax system vendor, Technical Program Director and Functional Program Director from planning and analysis to execution and deployment.
Ensure program management best practices are being followed throughout the program, including effective documentation, communication, and change management.
Identify key program risks and ensure risk mitigation strategies and plans are documented to support program success.
Identify and manage decisions, issues and action items to ensure timely resolution to avoid program delays.
Serve as the primary contact for the tax system vendor Project Manager.
Ensure alignment with other NCDOR IT portfolio initiatives identifying and addressing dependencies, resource constraints and conflicts, and risks.
Create and deliver regular status reports, dashboards and Executive Steering Committee presentations and updates.
Submit required information and comply with the Department of Information Technology reporting requirements.
Develop methods to measure and report on program benefits.
Facilitate Executive Steering Committee and Program Management Governance Meetings.
Ensure contractor onboarding and off-boarding happens timely and aligns with resource planning and program schedule.
Oversee technology and service vendor deliverables according to contract and payment milestones.
Collaborate closely with agency IT leads, business analysts, and third-party contractors to ensure effective teamwork.
Manage Change Requests working with the appropriate steering committee or board to present proposed changes and acquire decisions for approval or rejection.

Stakeholder Engagement

Coordinate with other state agencies or third parties to discuss changes needed by other IT departments to support the program (e.g. interface changes).
Collaborate with the Functional Program Director to plan activities associated with the organizational change management strategy and plan.
Participate in planning and attend meetings and discussions with external customers impacted by the new tax system.

Team Management

Lead a cross-functional team of project managers responsible for managing specific aspects of the program (i.e. data conversion, interfaces). Project management staff may fluctuate throughout the life of the program.
Provide guidance, mentorship, and performance oversight to team members.

Budget & Resource Management

Collaborate with Procurement and the TMO Program Directors on timelines for procuring goods and services to support the program timelines.
Maintain and oversee the staffing plan, ensuring sufficient allocation of NCDOR resources to meet program timelines.
Track completion of contract milestones and payment approval; participate in forecasting future budget needs for the program.

Compliance & Risk Management

Collaborate with the Technical Program Director and internal technical team members responsible for adherence to all state, federal, and agency regulations to identify work tasks for inclusion in the program schedule, including dependencies.

Mandatory Skills:

Minimum of 7 years of experience in program or project management. PMP or PgMP certification preferred.
Proven experience managing large-scale modernization or transformation projects, ideally within government or public sector. 7 years
Proven experience developing high-quality status reports and dashboards. 7 years
Proven experience presenting to executive-level stakeholders. 7 years
General knowledge of state and federal regulatory standards for government technology. 7 years
Excellent organizational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent leadership, communication, and interpersonal skills, with the ability to interact with and engage a wide range of stakeholders.
Strong analytical and problem-solving abilities.
Proficiency in project management software (e.g., MS Project)

Desirable Skills:

Proficiency in Microsoft Office, SharePoint and MS Teams; advanced skills preferred.
Experience with public-sector taxation operations or technologies is a plus.
Experience with Agile project management methodologies is a plus

Program Director- Senior

Key skills

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