Role: Principal Engineer – Conversational AI
Job Summary:
We are seeking a highly experienced, hands-on Principal Engineer to serve as the technical authority for Digital across the conversational AI stack and channel integrations.
This role requires a strong technical leader who can write production code, own architecture and design documentation, conduct technical reviews, and troubleshoot complex engineering challenges. The Principal Engineer will establish and maintain architectural direction across conversational AI, large language models (LLMs), and channel integrations while influencing engineering teams and ensuring technical consistency across the organization.
The ideal candidate combines deep hands-on engineering expertise with the technical credibility and leadership skills needed to guide senior engineers, challenge architectural decisions when necessary, and drive alignment across multiple teams.
Important: This is a deeply hands-on engineering role, not a strategy-only or advisory position. Candidates who focus exclusively on high-level architecture, presentations, or PowerPoint documentation without actively contributing to engineering work will not be considered.
Required Technical Skills and Experience:
