Business Analyst Project Manager (Gov't Tech)

Sikich seeks an experienced Technical Business Analyst and Project Manager to support a federal client’s infrastructure operations team. The role combines process analysis and automation recommendations with project management for infrastructure and cloud migration initiatives.

Responsibilities:

• Map and document existing technical and business processes, identifying inefficiencies and automation candidates
• Partner with engineering staff to validate findings and help implement approved recommendations
• Advise on adoption of Microsoft 365 tools, including Power Apps, Power Automate, Copilot, and related AI capabilities
• Develop measurements to report on productivity and outcome improvements resulting from changes
• Produce detailed technical and business process workflow documentation
• Manage multiple infrastructure projects from planning through delivery
• Develop and maintain integrated schedules, milestones, risks, issues, dependencies, action items, and decision logs
• Manage Jira tickets and Confluence pages for assigned projects and ensure project documentation remains current
• Facilitate meetings, document discussions and decisions, assign follow-up actions, and remove delivery roadblocks
• Support adoption and refinement of agile and SAFe practices in an infrastructure operations environment
• Aggregate technical inputs and publish concise status reports for client and company leadership
• Create, edit, review, and coordinate formal project deliverables and presentation materials

Requirements:

• requires an active public trust or better clearance
• This role requires United States citizenship and a Public Trust
• Empathy, patience and professionalism when working directly with end users, including the ability to explain technical steps clearly over remote sessions
• Sound judgment to ask for help, appropriate escalation of issues, and the ability to provide enough technical detail for senior administrators to act quickly
• Basic Excel proficiency for tracking device lists, remediation status, deployment results, and issue trends
• Ticketing system literacy, with ServiceNow and/or JIRA experience helpful but trainable on the job
• 8+ years' experience in project management
• 7+ years' experience in process analysis, documentation, and process improvement
• 4+ years' hands-on experience with Microsoft 365, Power Platform, and AI capabilities (Power Apps, Power Automate, Copilot)
• Demonstrated experience documenting current-state and future-state workflows, facilitating working sessions with technical and business stakeholders, developing process maps and standard operating procedures, and translating findings into actionable recommendations
• Experience in federal government, regulated, or enterprise IT environments
• 8+ years' total information technology experience
• 7+ years' experience managing complex IT projects
• 5+ years' experience in a client-facing role
• 2+ years' experience supporting federal government or government-contracting environments
• Demonstrated infrastructure and/or cloud project management experience
• Hands-on, current experience with Jira, Confluence, Microsoft Project, Visio, and Microsoft Office
• Preference is given to candidates located in the National Capital Region, including Washington, DC, Maryland, and Virginia