Global Business Solutions Group Manager 1, Accountant Service & Support

Intuit is hiring an Accountant Service & Support Manager 1 to lead an Expert Services team supporting accountants who use Intuit products and services. The role focuses on developing a geographically distributed team, delivering strong customer experiences, and improving service operations through data-driven leadership.

Responsibilities:

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction
• Navigate a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Requirements:

• People Champion: Puts people first, deeply understanding their needs and aspirations, and role models Intuit values to build an inclusive culture of empathy, transparency, and trust. At the Manager 1 level, uses this understanding of our people to identify opportunities to better deliver our customer benefits
• Business Accelerator: Understands Intuit's strategy and 3- & 1-year plans to win, and stays ahead of external factors and trends affecting our people, workplace, and customers. At the Manager 1 level, uses this understanding to prioritize work and increase impact against our bold goals and Big Bets
• Data Driven: Analyzes and interprets quantitative and qualitative data to get to root cause, experimenting to learn and iterate quickly and thoughtfully. At the Manager 1 level, uses an understanding of the data landscape to conduct analyses that enable data-driven decisions and generate actionable insights
• Change Leader: Builds strong partnerships, effectively influences stakeholders, and clearly communicates the problem to solve to drive alignment on shared outcomes. At the Manager 1 level, executes projects within the end-to-end change plan, identifies interdependencies and key stakeholder relationships, and escalates barriers
• Domain Expert: Continuously evolves their discipline using employee feedback and external inspiration, and leverages tools and technologies to build durable, scalable solutions. At the Manager 1 level, uses growing domain expertise to execute efficiently, connect dots across Intuit domains, and identify opportunities to improve solutions so they scale
• Active CPA or CPB credential
• 5+ years managing books for small business clients
• Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification