6 month Fixed Term Lead Product Designer, Lifecycle

Change.org is hiring a Lead Product Designer, Lifecycle to improve lifecycle touchpoints, especially email, and encourage repeat civic action. The role designs supporter journeys, extends the modular email system, and develops cohesive, brand-aligned visual templates in collaboration with Marketing.

Responsibilities:

• Design the post-petition supporter journey into clear chapters and ship email flows that regularly re-engage petition signers, clearly guiding them and showcasing petition impact
• Extend and apply our existing modular email system across automated emails—refresh visual design, and develop new brand-aligned templates in collaboration with the Marketing team to improve key performance metrics
• Deepen and evolve the visual identity of lifecycle emails by creating a cohesive system of layouts, imagery, and reusable assets that feel polished and on-brand across journeys; •bonus:• use AI tools to quickly explore variations and speed up production while maintaining craft

Requirements:

• 7+ years designing lifecycle comms for consumer or mission-driven products
• A portfolio of visually striking, brand-forward emails—shows systems thinking, strong typography/layout, and original asset creation
• Figma expert (components, variables/tokens, Auto Layout, libraries) with experience extending an existing modular email system and documenting patterns
• Proven ability to design chaptered journeys (e.g., post-petition share → follow/join → next action) that increase repeat engagement
• Email craft & constraints: mobile-first, accessibility/alt text, dark mode, image optimization
• AI competency: Proficient—regularly uses design-focused AI (Figma AI, image-gen) to ideate and produce on-brand assets; maintains prompt/style libraries and QA guardrails
• Communicates rationale clearly, documents templates/guidelines, and helps others self-serve while keeping quality high
• Professional-level English proficiency is required for all roles
• basic HTML/CSS for email is a plus
• Bonus: civic tech/nonprofit experience; growth/lifecycle design; strong email copy chops