Product Manager

Oula Health is hiring a Product Manager to own and evolve its EHR, patient portal, and care management platform. The role leads EHR configuration and health system integrations, coordinates product operations and launches, maintains clinical systems documentation, and develops reporting on platform performance.

Responsibilities:

• Own day-to-day management of our core tech stack: the EHR, patient portal, and care management platform
• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, payer connectivity, and access management for clinical and ops staff
• Lead EHR integration efforts as the internal and external subject matter expert — FHIR/HL7 data exchange, health system IT coordination and committed go-live timelines
• Own and accelerate Epic integration timelines as we onboard additional health system partners
• Maintain configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team on infrastructure; own the clinical systems layer they don't touch
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves issues and communicates status back to the field
• Build structured launch toolkits and training materials so clinic teams are prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care across markets
• Build and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinics
• Develop quarterly reporting for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout

Requirements:

• 3+ years with product operations, technical program management, or PM-adjacent work
• Strong problem-solving instincts and genuine curiosity — you like figuring out how things work and making them work better
• Ease with ambiguity and a bias toward action; this role requires you to create the playbook, not execute someone else's
• Demonstrated ability to navigate complex stakeholder environments and drive aggressive timelines
• Ability to speak ‘multiple languages' – comfort going deep on technical details while communicating clearly to non-technical audiences; you can write a bug ticket, an SOP, and a launch plan that people actually follow
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
• ideally at a growth-stage digital health or services company
• ideally with client-facing or health system-facing experience
• hands-on EHR configuration and integration experience strongly preferred