Customer Success Manager PA/VA/MD

UVeye is hiring a Customer Success Manager to build strategic partnerships with dealership clients and help them realize value from its vehicle inspection platform. The role focuses on customer training, adoption, ROI, account performance, relationship management, and identifying opportunities to expand client portfolios.

Responsibilities:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance
• Simultaneously and successfully managing multiple client relationships
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements:

• 3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
• Proven experience in managing multiple accounts and projects
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers
• Hunger to work in a hyper-fast paced and ever changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms
• General understanding of the automotive space – an advantage!