Project Implementation Manager III

PSC Biotech’s PSC Software division is hiring a Project Implementation Manager III to lead client implementations of its quality management and regulatory compliance software. The role owns projects from planning through go-live and transition to support, coordinating clients and cross-functional teams while managing scope, schedule, budget, quality, and client satisfaction.

Responsibilities:

• Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support
• Serve as the primary client contact, establish clear expectations, provide timely status updates and meeting documentation, and maintain a professional, solutions-oriented client experience
• Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across multiple concurrent project streams
• Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders
• Gather and maintain client requirements; support scoping and estimation; confirm appropriate internal review and client approval before work proceeds
• Monitor scope, schedule, budget, resource needs, project health, and deliverable completion. Escalate risks early with practical corrective and preventive options
• Ensure work aligns with the signed Statement of Work, applicable client commitments, internal procedures, and Service Level Agreement requirements
• Coordinate the preparation, review, approval, and delivery of required implementation and validation documentation, including plans, specifications, test results, and summary reports, when included in scope
• Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout activities
• Review project time records and applicable invoices for accuracy; communicate budget status and support change-order or work-stoppage decisions when scope or funding requires action
• Conduct system administration training and product demonstrations for new and existing clients; contribute to training materials and videos
• Maintain strong working knowledge of PSC Software products, implementation methods, and the regulated life sciences environment
• Coordinate upgrades, answer client questions, and manage the transition from implementation to post-go-live support and Account Management
• Use internal project, customer, and support systems accurately and consistently, including ACE, Wrike, JIRA, and Freshdesk
• Champion client needs while balancing contractual scope, quality expectations, delivery constraints, and PSC business requirements
• Travel as needed and perform other related duties as assigned

Requirements:

• Bachelor's degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience
• At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field
• Demonstrated experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication
• Strong written and verbal communication skills, including experience leading client meetings and delivering training or presentations
• Excellent organization, attention to detail, prioritization, and follow-through
• Ability to coordinate and delegate work across cross-functional teams without direct supervisory authority
• Ability to learn complex software quickly and explain system functionality to technical and non-technical audiences
• PMP, CAPM, or comparable project management certification
• Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector
• Experience supporting regulated GxP environments and software implementation or validation deliverables
• Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes
• Experience with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or similar tools