Senior Product Manager, Fuller Equip

Fuller Theological Seminary is hiring a Senior Product Manager for Fuller Equip, its online learning platform. The role leads product strategy and delivery, including user research, product design and roadmaps, subscription strategy, and collaboration with engineering, creative, content, and marketing teams to develop learning products for churches and ministries.

Responsibilities:

• Serve as a key thought partner and close collaborator on major strategic topics (including definition and alignment of the vision, strategy, and roadmap) with the Executive Director and other senior leaders
• Collaborate with Equip team, Leadership Formation Division (LFD) colleagues, faculty and staff across Fuller's two schools, and broader stakeholders to provide product and strategic leadership that results in delighted customers
• Own the areas of user research, user-centered design, product strategy, product roadmap and functionality, product iteration, subscription and pricing strategy, and user engagement and retention
• Collaborate with in-house pedagogical experts to translate core customer needs into thoughtfully designed, intuitive products through an iterative learning approach
• Collaborate closely with Equip's engineering, creative, and content teams to build the right components
• Working alongside LFD leadership, spearhead direction and structures for greater diversity, inclusion, and equity across Equip's procedures and offerings
• Guide the production of all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to explore, design, and launch products
• Collaborate with the branding and marketing team on strategic marketing plans for each product or product lines
• Communicate new learning and contribute product ideas and modes of delivery to relevant faculty and staff projects in other areas of the seminary
• Own critical product architecture decisions including account and organizational data structure, user roles and permissions, and subscription/pricing models that anchor cross-functional build decisions
• Evaluate and prioritize iterations and software integrations that extend Equip's value for organizational customers
• Able to operate as the primary product manager, directing other team members and contractors as the team grows
• Lead human-centered design thinking process, user testing and listening, small group discussion/co-creation sessions, and live prototyping, all in collaboration with marketing staff
• Work with a cross-functional engineering team and manage details needed to implement the desired product experience
• Represent users' needs across all internal discussions and decisions that impact user experience
• Develop budgets, forecasts, and metrics
• Perform other duties as reasonably required as a senior member of the Equip team
• Contribute to product vision and strategy as a member of the Equip leadership team

Requirements:

• Align with Fuller's values and vision and embody them in our work
• Bring order and simplicity to complex challenges
• Seek to deeply understand end users, what motivates them and how Equip fits into their lives, hopes, and challenges
• Be relentless in ensuring every detail of the product experience reflects the core brand values, beautiful and intuitive design, value-adding functionality, and life-impacting change
• Thrive in an environment that challenges assumptions
• Take a rapid, iterative approach to bringing solutions to life
• Be a committed Christian, passionate about applying faith to life and work
• Bachelor's degree in a technical, design, or related field, or equivalent experience in product management for educational technology
• Minimum 5 years of experience as consumer mobile/web senior product leader, subscription-based platform senior product leader, or senior product leader for similar innovative ministry/educational content experiences
• Experience with design thinking and user-centered design methodologies
• Experience with designing, implementing, and running agile product development processes
• Experience with data analytics and decision-making, including Google Analytics and product analytics tools such as Mixpanel or Amplitude
• Demonstrated excellence in a small team, and an entrepreneurial working environment
• Personal passion for faith-based and human-flourishing products, and a history of impact-focused pursuits
• Excellent verbal and written communication skills
• Ability to work effectively in a multi-task environment a must—the ability to initiate, prioritize, maintain, and complete both short-term and long-term projects simultaneously with a high degree of attention to detail
• Must be willing to abide by Fuller Community Standards
• Master's degree preferred
• Experience with subscription-based or multi-tenant SaaS products, particularly those serving organizational (B2B2C) customers, strongly preferred
• Strongly prefer 3-5+ years' experience of leading a multicultural team, with strong relational skills and ability to build relationships, manage teams, and work effectively with diverse staff
• Familiarity with church, ministry, or faith-based nonprofit organizational structures and workflows strongly preferred