Principal Product Manager

MatrixCare is hiring a Principal Product Manager to own the strategy, roadmap, and outcomes for a major area of its Home Health & Hospice platform. The role leads complex product workflows and uses AI throughout discovery, analysis, prototyping, and product planning while partnering across teams and protecting patient data.

Responsibilities:

• Own the multi-year strategy and roadmap for a major Home Health & Hospice product area, grounded in customer outcomes, regulatory direction (OASIS, HOPE, PDGM, hospice benefit rules), competitive position, and business results
• Use AI to run discovery at scale: synthesize customer interviews, support tickets, usage data, and field feedback into clear problem statements and prioritized opportunities in days rather than weeks
• Use AI for market and competitive intelligence: track competitor releases, regulatory updates, and industry trends, and turn them into concise briefs that inform roadmap decisions
• Draft and refine strategy documents, PRDs, user stories, and acceptance criteria with AI assistance, while owning the judgment, accuracy, and final quality of every document
• Build working prototypes and clickable demos with AI tools to test ideas with customers and stakeholders before committing engineering capacity
• Analyze product and customer data with AI-assisted tools to size opportunities, answer questions directly, and measure the results of what ships
• Build reusable AI skills, prompts, and simple agents (e.g., Claude Skills) that automate recurring product work such as release notes, roadmap updates, customer communications, and meeting follow-ups
• Protect patient and customer data in all AI-assisted work: use de-identified or synthetic data, use only tools covered by a Business Associate Agreement when protected health information is involved, and follow MatrixCare privacy and security policies
• Define the business case, pricing input, and launch readiness for your area with Product Marketing and Finance, and communicate roadmap, tradeoffs, and results clearly to executives and customers
• Mentor product managers on product strategy and on using AI effectively in their own work, and contribute to the product team's shared standards for AI-assisted product management

Requirements:

• 8–12 years of product management experience, including ownership of a significant product area in healthcare IT, home health, hospice, post-acute care, or another regulated clinical environment
• Deep familiarity with home health and/or hospice operations and the payment and regulatory landscape (OASIS, HOPE, PDGM, hospice benefit rules, CAHPS), or a strong track record of mastering complex clinical domains quickly
• Demonstrated, daily proficiency using AI as a product management tool, with concrete examples of how it changed the speed or quality of your discovery, analysis, specs, or prototyping
• Hands-on experience with current AI assistants and tools (e.g., Claude, ChatGPT, Copilot, AI prototyping tools), including building reusable prompts, skills, or simple automations for your own workflow
• Sound judgment about AI output: you verify facts, catch errors, and know when a task needs human expertise rather than a generated answer
• Working knowledge of HIPAA and safe handling of protected health information when using AI tools
• Proven ability to influence without authority across Engineering, Design, Compliance, Sales, and executive leadership
• Exceptional written communication, including strategy documents, specs, decision memos, and concise executive updates
• Bachelor's degree in business, engineering, computer science, healthcare management, nursing, therapy, or another clinical discipline, or equivalent experience