Site Reliability Engineer

GiveCampus is seeking a hands-on Site Reliability Engineer to improve the reliability, performance, and operational maturity of its platform. The role focuses on operating and strengthening the AWS production environment, improving observability and automation, responding to incidents, and partnering with product engineers to build resilient systems.

Responsibilities:

• Operate, maintain, and improve production infrastructure in AWS
• Build and maintain infrastructure as code using Terraform
• Support workloads running on Kubernetes and Amazon EKS
• Improve dashboards, alerts, and service-level indicators using New Relic or comparable observability platforms
• Investigate production issues, identify root causes, and implement durable fixes
• Participate in the shared 24/7 on-call rotation and contribute to effective incident response
• Participate in blameless postmortems and complete follow-up actions that reduce the likelihood or impact of repeat incidents
• Partner with product engineers to troubleshoot performance and reliability issues throughout the application stack
• Improve application resilience using established patterns such as timeouts, retries, queuing, backpressure, and idempotency
• Maintain and improve CI/CD pipelines and deployment workflows using tools such as GitHub Actions and CircleCI
• Automate repetitive operational tasks and identify opportunities to reduce engineering toil
• Create and maintain runbooks, system diagrams, troubleshooting guides, and production documentation
• Contribute to capacity planning, performance testing, database reliability, and production-readiness reviews
• Apply established security, access-control, logging, and compliance practices to infrastructure work
• Own small-to-medium reliability improvements from technical design and work breakdown through delivery
• Communicate progress, risks, tradeoffs, and blockers clearly while incorporating feedback from engineering partners

Requirements:

• Approximately 5+ years of related experience in software engineering, infrastructure, systems engineering, SRE, Platform Engineering, DevOps, or equivalent practical experience
• Hands-on experience operating production workloads in AWS
• Hands-on experience running production workloads on Kubernetes, ideally Amazon EKS
• Experience building or maintaining infrastructure using Terraform or a similar infrastructure-as-code tool
• Experience with New Relic, Datadog, or another modern observability platform
• Experience troubleshooting production incidents and participating in an on-call rotation
• Experience building or maintaining CI/CD pipelines
• Software development or scripting experience, with the ability to read, debug, and make targeted changes to application or automation code
• Working knowledge of Linux, networking, distributed systems, and relational databases
• Ability to articulate root causes, explain technical tradeoffs, and translate findings into practical solutions
• Ability to manage a well-scoped project with general direction and provide timely updates at key milestones
• Strong written and verbal communication skills and a collaborative approach to working across engineering disciplines
• A habit of automating repetitive work and improving the reliability of the systems you support
• Experience with Ruby or Ruby on Rails
• PostgreSQL administration or performance-tuning experience
• Experience with Redis, OpenSearch, or Amazon RDS
• Experience operating enterprise SaaS products at scale
• Familiarity with SLOs, SLIs, error budgets, capacity modeling, or load testing
• Experience with payments, fintech, or other regulated systems
• Experience supporting SOC 2 or similar security and compliance programs