REGIONAL CUSTOMER SERVICE SALES MANAGER

Dassault Falcon Jet is hiring a Customer Service Sales Manager to build customer relationships and increase sales and service within an assigned territory. The role manages territory sales objectives, promotes customer service programs, coordinates with internal teams, and requires extensive domestic and international travel.

Responsibilities:

• Maintain principle contact with all customers in assigned geographic territory with the goal to increase sales while, promoting the attributes of the DFJ Customer Service Organization
• Be knowledgeable of territory including local industry events
• Maintain customer contact information in Siebel
• Develop and analyze new sales opportunities
• Initiate a business relationship with each customer in assigned geographic territory
• Contributes to the creation of marketing programs by gathering and reporting available information from ASC’s, Falcon operators, competitors and other available market data
• Responsible for attainment of sales objectives within assigned geographic territory
• Promote Dassault affiliate companies
• Inform customers of all new programs and special promotions
• Actively participate in the preparation and sales of provisioning orders within territory
• Travel to customer’s facilities, trade shows and any off-site meetings
• Attend industry trade shows which may include local, national or international events
• Follow up with customers on outstanding quotations
• Assist in the development of a territory sales plan
• Ability to manage assigned territory to ensure every customer is visited twice each calendar year in accordance with territory sales plan
• Independently negotiate adjusted sales prices to be competitive in the market
• Answer or direct customers inquire in a timely and accurate manner
• Make proactive sales contacts and follow up calls
• DFJ liaison to Dassault MRO sales team
• Coordinate interdepartmental correspondence relating to the timely delivery of spares
• Assist in the development of Spares Special Programs
• Other duties may be assigned by management in order to meet department or business objectives on an as-needed basis

Requirements:

• Bachelor's Degree or equivalent experience
• Seven (7) years sales experience preferably in aviation or aerospace
• Five (5) years inside sales, aircraft parts or aircraft maintenance experience
• Familiar with Automated Order Entry Systems
• Ability to communicate effectively with internal and external customers in a professional manner
• Intermediate knowledge of current PC-based business software, preferably Microsoft Office including Access
• Excellent written and verbal communication skills
• Exceptional Organizational and follow up skills
• aviation or aerospace
• Outside Business-to-Business sales experience
• Previous Power by the Hour or Aircraft Program Sales
• Advanced Degree in Business (Sales, Marketing, and Finance)
• A & P license or Pilot's license