Customer Service Representative - Supplies, REMOTE

National Seating & Mobility is hiring a Customer Service Representative - Supplies to support client supply orders and service needs. The role involves processing requests and paperwork, communicating with clients and referral partners, tracking orders, resolving issues, and supporting referral-source relationships.

Responsibilities:

• Preparation of client orders by transferring data between systems so orders are ready for ticket processing
• Develops and maintains working knowledge of current durable medical equipment and policies and procedures held by National Seating & Mobility as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement
• Processing supply requests
• Follow up and completion of required paperwork
• Daily correspondence with clients, referral sources, physician offices and funding sources
• Order tracking
• Resolving client issues
• Conduct cost analysis of existing and new orders
• Face to face marketing with new and existing referral sources and clients
• Completes phone calls efficiently and professionally
• Performs any directly related job duties as assigned my management
• Carries out all position expectations in a professional manner
• Must maintain regular and predictable attendance

Requirements:

• High School Diploma or GED
• Working knowledge of Windows based environment
• Microsoft Office product proficiency
• strong communication Skills
• Detail oriented