DevOps Engineer

Sabel Systems hires a DevOps Engineer to support and operate the Spacestation platform across IL5 and IL6 environments. The role focuses on platform reliability, monitoring, Kubernetes-based CI/CD and infrastructure automation, technical support, and coordination with customer and engineering teams.

Responsibilities:

• Provide remote technical support, incident, and problem management for Spacestation on the IL5 and IL6 instances, including software support, installation, configuration, error diagnosis, system status, and downtime procedures
• Support the PaaS Tech Lead by providing technical context and hands-on execution to the assigned project team and owning defined work items
• Collaborate with the PaaS Tech Lead, IaaS-provided personnel, and the Digital Engineering, AI, DevTeam, and CEM teams to support the customer mission
• Instrument Spacestation applications, servers, and systems on the IL5 and IL6 instances to pull in telemetry for actionable monitoring data
• Build usable dashboards from regular users to executives with actionable data
• Build tests for detection of issues to improve platform reliability
• Build scripts to load test the platform
• Maintain Kubernetes-based CI/CD pipelines, deployment automation, and infrastructure as code for the IL5 and IL6 instances
• Support of Database and API communication development activities
• Prepare technical documentation including standard procedures, reports, research and cost analysis
• Coordinate with IaaS-provided personnel on server, network, and application dependencies affecting Spacestation
• Assist the PaaS Tech Lead with projects from implementation through testing and production on the IL5 and IL6 instances
• Apply security patches, updates, and configuration baselines to Spacestation components in coordination with the ISSM and PaaS Tech Lead
• Support Atlassian and other custom applications hosted on Spacestation, including deployment and troubleshooting
• Support digital engineering and AI workloads hosted on Spacestation, including data pipeline and model deployment support
• Track platform issues and changes in the ticketing system, and escalate to the PaaS Tech Lead when they affect service delivery
• Make recommendations to the PaaS Tech Lead on platform changes, priorities, and risks
• Address the customer directly as a seasoned team member on technical questions, issues, and solutions
• Lead small technical efforts and mentor junior engineers on Spacestation operations
• Present technical solutions and recommendations to customers and stakeholders
• Lead customer-facing incident response for Spacestation, communicating status and resolution directly to the customer
• Coordinate across organizations to solve the most difficult digital thread and AI implementation issues
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
• On-call, and evening or weekend hours will be required as needed for support and maintenance of the IL5 and IL6 instances

Requirements:

• Must be customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously, and an experienced decision-maker
• Able to work effectively on their own without direct supervision
• Able to work as part of a distributed team spanning multiple time-zones and regions
• 10+ years of experience with computer systems support, server installation and support, network administration, network installation, and monitoring/observability platforms
• Experience troubleshooting complex network and systems infrastructure issues
• Experience with enterprise level monitoring or observability platforms
• Experience monitoring user experience down to the click level
• Experience with Linux Administration
• Experience with Kubernetes, Docker, Podman or equivalent container and orchestration platform(s)
• Experience with CI/CD pipelines and infrastructure as code (Helm, Ansible, or CloudFormation)
• Experience installing software, patches, and updates for K8s
• Experience operating production Kubernetes in multi-cluster or multi-tenant environments
• Experience with Active Directory and Windows Servers is a plus
• Experience with Platform One Big Bang, Party Bus, or Iron Bank (Preferred)
• Experience operating IL5 or IL6 environments (Preferred)
• Experience leading or mentoring technical teams (Preferred)
• Must have experience with scripting (Python, Bash, Go) for automation tasks
• Must have CompTIA Security + (CE) certification
• Must be able to obtain a Secret security clearance
• Bachelor's degree in computer science or related field
• Experience in 2 or more of the following areas:
• Experience with Cloud platforms such as Amazon Web Services
• Experience with DoD-specific cloud platforms such as ARCUS, CloudOne, or PlatformOne
• Experience with cybersecurity within the DoD
• Experience with Docker or Kubernetes
• Experience with Elastic SIEM offerings
• Experience with jMeter or another load testing platform
• Experience with Jenkins or another application testing platform