Customer Success Manager

fullthrottle.ai provides an advertising technology platform for identity, audience building, omnichannel activation, and measurement. The Customer Success Manager owns a portfolio of accounts, driving retention, growth, and strategic partnerships while helping clients achieve measurable outcomes through the platform.

Responsibilities:

• Own and grow a roster of advertiser accounts across assigned line of business, driving retention, expansion, and measurable business impact
• Lead strategic client conversations to uncover growth opportunities, drive upsells, and identify gaps in service delivery or platform utilization
• Demonstrate strong commercial acumen by identifying expansion opportunities, pitching new solutions, and driving incremental revenue within existing accounts
• Design and execute campaign strategies within the fullthrottle.ai platform, providing expertise on audience targeting, first-party data, and performance optimization
• Ensure client campaigns are successful by providing regular reporting on campaign goals, delivering strategic solutions and optimizations to meet identified KPIs
• Become an expert on the fullthrottle.ai platform and best practices, offering insights to clients on how to improve campaigns and leverage first-party data capabilities
• Provide continual training and education to clients on new features, platform updates, and emerging use cases
• Work with Product and Platform Success teams to identify client needs and influence product roadmap decisions
• Partner with cross-functional teams (Sales, Platform Success, Product) to rapidly onboard new customers and identify expansion opportunities
• Take accountability for client outcomes, ensuring satisfaction, retention, and achievement of performance targets
• Adopt a proactive, hands-on approach in solving client challenges, troubleshooting issues, and ensuring seamless execution
• Participate in in-person and virtual client engagements including presentations, Quarterly Business Reviews, training sessions, and strategic planning

Requirements:

• 4+ years of relevant experience in account management, campaign strategy, or execution within the programmatic, adtech, or marketing technology space
• At least 2 years of direct client-facing experience managing relationships and driving outcomes
• Proven track record of growing accounts through strong client relationships, understanding their objectives, and recommending strategic solutions
• Demonstrated ability to identify revenue opportunities within existing accounts, pitch new solutions persuasively, and drive incremental business growth
• Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals
• Strong ability to simplify and communicate technical concepts with confidence, translating platform capabilities for non-technical audiences
• Outstanding analytical and problem-solving abilities, with the ability to troubleshoot issues and optimize performance
• Excellent organizational skills, time management, and ability to prioritize and meet deadlines in a fast-paced environment
• Proven success in managing client relationships and delivering service excellence with measurable outcomes
• Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
• Proactive, collaborative mindset with a genuine passion for digital advertising and emerging technologies