VMWare SME
Location: Columbia, SC
Duration: 12+ months
In person interview needed. Onsite from day 1
This specific Statement of Work is for a contractor that demonstrates an expert knowledge of designing, implementing, and support of agency VMWare solutions. This individual will need to work with various application and infrastructure groups to understand requirements for each area of the organization. Design documentation will need to be produced documenting final deployment details along with support procedures as needed.
Responsibilities
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders.
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions.
- Develop workaround solutions as appropriate.
- Perform equipment and software upgrades.
- Install, configure, test, monitor, and maintain system and application hardware, and software.
- Diagnose and resolve problems related to hardware and software; and escalate complex issues to other groups or vendors for resolution.
- Maintain familiarity with current computer and network products.
- Adhere to corporate information security guidelines and promote information security among coworkers
- Performs other duties and special projects as assigned.
Skills Needed
Required Education/Certifications:
